Digitalization of public services in Denmark - Does it bring any value?

The digital transformation of public administration in Denmark has been underway for decades. From NemID to e-Boks, digitalized medical journals and taxation - these are only a couple of the developments that have completely restructured our society.

And this innovation is not slowing down any time soon.

That is because of the tremendous value it generates - but what value exactly? And how?

In this talk, I will present four types of public value generated by such digitalization process: Citizen, Economic, Administrative and Societal/Public value.

In addition, I will talk about how co-production among different stakeholders is key in such digitalization processes, both concerning digital strategy formulation and implementation.

The results are part of a big Horizon2020-project on value creation in public services innovation.

Foto: NETS