How can AI be used for service Innovation? Lessons from case studies

I will present cases and examples of how Artificial Intelligence is used for innovation in selected service industries, including related challenges and business value.

I will also touch upon the types of knowledge that may facilitate or hinder the automation of services.

The presentation is based on selected results from the book:

Handbook of Services and Artificial Intelligence by A. Scupola, J. Sundbo, L. Fuglsang, & A. Henten